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Worst Offenders / Social Services Portfolio ·Ranked #18

Services Australia

C
Average
Annual Budget
$2.8B
Estimated Waste
$1.2B
ROI Grade
C — Average
Staff
28,000
Fiscal Year
2025-26
I tracked $2.8B/yr in spending by Services Australia. Here's what the data shows. ROI Grade: C.
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About this entity

$2.8B service delivery agency. Payment accuracy close to target, but Centrelink wait times and phone service standards remain persistently below benchmark.

Annual Budget
$2.8B
Prior year: $2.8B (+2%)
Headcount
28,000 staff
$100K per employee
Budget Trend
→ Budget Flat
Portfolio
Social Services
Performance Targets vs Actuals
Target
95% of payments processed accurately
Actual
93.2% of payments processed accurately (2023–24 Annual Report)
Source: Services Australia 2023–24 Annual Report. Call wait times: Senate estimates.
Findings & Evidence
📋
No linked findings yet
Individual findings from ANAO, AusTender, and PBS data for this entity are added as they're processed. Check back soon — or browse all findings.
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