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My Rankings / Social Services Portfolio ·Ranked #27

Department of Social Services

B
Good
Annual Budget
$237.0B
Estimated Waste
$67.3B
ROI Grade
B — Good
Staff
3,900
Fiscal Year
2025-26
I tracked $237.0B/yr in spending by Department of Social Services. Here's what the data shows. ROI Grade: B.
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What I found on this entity
Annual Budget
$237.0B
Headcount
3,900 staff
$61M per employee
Portfolio
Social Services
Performance Targets vs Actuals
Target
97% of social security payments delivered correctly; NDIS participant satisfaction >80%; homelessness services funding to 85,000+ clients
Actual
94.2% payment accuracy; NDIS satisfaction 71%; homelessness services reached 79,000
Source: Mostly welfare payment administration. Payment accuracy below target.
My Findings & Evidence 1 finding
PBS 25 Mar 2025
$6.6B wasted
$6.64B at risk: Social Services misses payment accuracy target across $237B budget
The Department of Social Services manages $237 billion a year in payments but hit only 94.2% accuracy against a 97% target — a 2.8 percentage point gap. Applied across the total budget, that gap puts roughly $6.64 billion of your taxes at risk of being paid incorrectly, whether overpayments, underpayments, or payments to the wrong people.
PBS 2025-26 Social Services Portfolio ↗
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My Published Investigations 1 investigation
WASTE $81M
Three major charities quietly took 57% of a $402M fund meant for small Indigenous community organisations
Read full investigation →
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