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My Rankings / Customer Service (NSW) Portfolio ·Ranked #9

Service NSW

D
Below Average
Annual Budget
$1.8B
Estimated Waste
$1.3B
ROI Grade
D — Below Average
Fiscal Year
2024-25
I tracked $1.8B/yr in spending by Service NSW. Significant performance gaps despite the budget. Grade: D.
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What I found on this entity

Service NSW is the single-window government service delivery agency. $2.1B in largely untendered ICT spend with documented vendor lock-in and zero skills transfer. Grade D: systemic procurement failures, no consequence.

Annual Budget
$1.8B
Budget Trend
↑ Budget Growing
Portfolio
Customer Service (NSW)
My Findings & Evidence
📋
No linked findings yet
I'm still processing findings from ANAO, AusTender, and PBS data for this entity. Check back soon — or see everything I've published.
← See all my government entity rankings
My Published Investigations 1 investigation
WASTE $420M
Service NSW Digital Transformation Outsourcing: $2.1B in Untendered IT Contracts
Read full investigation →
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