NBN Co (Commonwealth-funded operations)

D

Below Average

Annual Budget

$600M

Estimated Waste

$342M

ROI Grade

D — Below Average

Staff

7,000

Fiscal Year

2025-26

I tracked $600M/yr in spending by NBN Co (Commonwealth-funded operations). Significant performance gaps despite the budget. Grade: D.

About this entity

Commonwealth equity and ongoing support totalling $600M+ annually. Persistent complaint resolution failures and wholesale pricing controversy. Original $29B project delivered at $51B.

Annual Budget

$600M

Prior year: $620M (-3%)

Headcount

7,000 staff

$86K per employee

Budget Trend

↓ Budget Shrinking

Portfolio

Communications

Performance Targets vs Actuals

Target

90% of complaints resolved within 5 business days

Actual

58% of complaints resolved within 5 business days (TIO Annual Report 2024)

Source: TIO Telecommunications Industry Ombudsman Annual Report 2024. NBN Co Annual Report 2023–24.

Findings & Evidence

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No linked findings yet

Individual findings from ANAO, AusTender, and PBS data for this entity are added as they're processed. Check back soon — or browse all findings.

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