Help me keep the pressure on NBN Co (Commonwealth-funded operations)
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What I found on this entity
Commonwealth equity and ongoing support totalling $600M+ annually. Persistent complaint resolution failures and wholesale pricing controversy. Original $29B project delivered at $51B.
Annual Budget
$600M
Prior year: $620M (-3%)
Headcount
7,000 staff
$86K per employee
Budget Trend
→ Budget Flat
Portfolio
Communications
Performance Targets vs Actuals
Target
90% of complaints resolved within 5 business days
Actual
58% of complaints resolved within 5 business days (TIO Annual Report 2024)
Source: TIO Telecommunications Industry Ombudsman Annual Report 2024. NBN Co Annual Report 2023–24.
My Findings & Evidence1 finding
PBS25 Mar 2025
$214M wasted
$213.6M of your taxes spent while NBN Co missed complaint targets by 35.6%
NBN Co receives around $600 million a year in Commonwealth funding, yet missed its key complaint resolution target by 35.6%. Only 58% of complaints were resolved within 5 business days against a 90% target, meaning roughly $213.6 million of that funding delivered substandard outcomes for Australian households stuck waiting for help.