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My Rankings / Communications Portfolio ·Ranked #19

eSafety Commissioner

C
Average
Annual Budget
$45M
Estimated Waste
$18M
ROI Grade
C — Average
Staff
240
Fiscal Year
2025-26
I tracked $45M/yr in spending by eSafety Commissioner. Here's what the data shows. ROI Grade: C.
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What I found on this entity

$45M/yr to run an online safety regulator. Fewer than half of complaints are resolved on time. Budget grew 18% while outcomes deteriorated.

Annual Budget
$45M
Prior year: $38M (+18%)
Headcount
240 staff
$188K per employee
Budget Trend
↑ Budget Growing
Portfolio
Communications
Performance Targets vs Actuals
Target
Resolve 85% of complaints within 8 weeks
Actual
Resolved 42% of complaints within 8 weeks (2023–24 Annual Report)
Source: Primary metric: complaint resolution rate. 2023–24 Annual Report p.47.
My Findings & Evidence 1 finding
PBS 25 Mar 2025
$23M wasted
$22.8M of your taxes spent on eSafety complaints that weren't resolved on time
The eSafety Commissioner received $45M of taxpayer money in 2025-26 but managed to resolve only 42% of complaints within its 8-week target — missing the 85% benchmark by a staggering 50.6 percentage points. That means more than half the agency's budget — roughly $22.8M — went toward a complaints system that failed to deliver timely outcomes for the Australians it's supposed to protect.
PBS 2025-26 Communications Portfolio ↗
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