Help me keep the pressure on Department of Veterans Affairs
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What I found on this entity
Annual Budget
$13.5B
Headcount
4,500 staff
$3M per employee
Portfolio
Veterans Affairs
Performance Targets vs Actuals
Target
90% of compensation claims determined within 90 days; 95% of DVA members satisfied with services; wait times for mental health under 2 weeks
Actual
43% of compensation claims within 90 days; satisfaction 61%; mental health wait times averaging 9 weeks
Source: Catastrophic service failure. Claims delays, dismal satisfaction, veterans waiting months for mental health care.
My Findings & Evidence1 finding
PBS25 Mar 2025
$7.0B wasted
$7.05B of your taxes spent on a department that misses its targets by 52%
DVA received $13.5 billion of your money in 2025-26, yet missed its key performance targets by an average of 52.2%. Only 43% of compensation claims were processed within 90 days against a 90% target, and veteran satisfaction sat at just 61% against a 95% goal. That performance gap means roughly $7.05 billion worth of services were delivered below the standard DVA promised taxpayers and veterans.