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ROI Grade
F — Worst Value
I tracked $55M spent by Australian War Memorial. Estimated $38M wasted on missed targets. Grade: F.
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Running costs of $55M/yr plus a $550M controversial expansion. Visitor satisfaction below target. Expansion delivery significantly delayed and over budget.
Annual Budget
$55M
Prior year: $48M (+15%)
Headcount
380 staff
$145K per employee
Budget Trend
↑ Budget Growing
Portfolio
Veterans Affairs
Performance Targets vs Actuals
Target
90% visitor satisfaction rating
Actual
72% visitor satisfaction rating; $550M capital works delivered 18 months late
Source: Visitor satisfaction: 2023–24 Annual Report. Capital: ANAO Audit 2024-25/07.