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waste Department of Home Affairs
$24.3M

Home Affairs' IT contractor bill blew up 135% — $18 million became $42 million, no rebid

A temporary IT staffing contract at Home Affairs was budgeted at $18 million. The final cost: $42.3 million. That's 135% over budget, awarded to Infosys BPO through limited tender — meaning no other firm got a chance to bid. An extra $24 million of your taxes, no competitive process, no accountability.

On Their Watch
CO
Clare O'Neil
This happened on O'Neil's watch as Home Affairs Minister, June 2022–Feb 2023. Minister when ANAO reported the 135% blowout
KA
Karen Andrews
This happened on Andrews's watch as Home Affairs Minister, Mar 2021–May 2022. Contract awarded and expanded under Andrews 2021–2022
Department: Department of Home Affairs
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What This Means

$24.3M of Australian taxpayer money was wasted at Department of Home Affairs. A temporary IT staffing contract at Home Affairs was budgeted at $18 million. The final cost: $42.3 million. That's 135% over budget, awarded to Infosys BPO through limited tender — meaning no other firm got a chance to bid. An extra $24 million of your taxes, no competitive process, no accountability.

Spread across Australia's 10.8 million households, that's roughly $2 per family — enough in total for covering the university fees of 810 students.

  • The Department of Home Affairs awarded a contract for temporary ICT staff that grew from $18 million to $42.3 million — more than doubling in value.
  • The contract was awarded through limited tender, bypassing competitive processes.
  • The scope covers project managers, business analysts, developers and testers for a two-year period.
Amount Spent
$42,300,000
Original Estimate
$18,000,000
Waste / Overrun
$24,300,000
Cost Overrun
135%

Analysis

The Department of Home Affairs awarded a contract for temporary ICT staff that grew from $18 million to $42.3 million — more than doubling in value. The contract was awarded through limited tender, bypassing competitive processes. The scope covers project managers, business analysts, developers and testers for a two-year period. The 135% cost blowout suggests either the original scope was inadequate or the contract was used as a vehicle for ongoing staffing beyond its original intent.

Sources

https://www.tenders.gov.au/Cn/Show/CN3978456
Category: waste
Severity: high
Agency: Department of Home Affairs

What Needs to Change

Action Required

Recover oversight of Home Affairs ICT procurement and prevent contract value doubling through scope creep.

Fund the Investigation
Home Affairs' IT contractor bill blew up 135% — $18 milli...
$2K
of $15K target
14% funded
18 Australians have funded this
$13K still needed

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Impact Scorecard

Updated 30 Apr 2026

Tracking the pressure trail — from publication to policy change. Empty boxes show what's left to do.

📄 Finding published Published 2026-04-30
🔗 Shared 94 times
📰 Media coverage
🏛️ MP contacted / responded 1 MPs contacted
Parliamentary question raised
⚖️ Policy change initiated
💰 Estimated annual savings if fixed $15.0M/year if fixed
Complete In progress Not yet
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Department: Department of Home Affairs
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